NPS Performance Dashboard
Volledig Klanttevredenheidsrapport - Alle NPS Metingen
Q4 2024 - Q3 2025
Algemene NPS
Doel: 45+
36
-9 vs doel
235
Promoters
261
Passives
43
Detractors
539
Responses
Ticket NPS
Doel: 90+
92
+2 vs doel
2016
Promoters
111
Passives
32
Detractors
2159
Responses
Project NPS
Doel: 50+
53
+3 vs doel
18
Promoters
13
Passives
1
Detractors
32
Responses
KPN NPS
Doel: 55+
60
+5 vs doel
52
Promoters
21
Passives
5
Detractors
78
Responses
📈 Response Distributie Overzicht
Algemene NPS Verdeling
Detractors: 43
Passives: 261
Promoters: 235
Ticket NPS Verdeling
Detractors: 32
Passives: 111
Promoters: 2016
Project NPS Verdeling
Detractors: 1
Passives: 13
Promoters: 18
KPN NPS Verdeling
Detractors: 5
Passives: 21
Promoters: 52
📊 Gedetailleerde Resultaten per Segment
| Segment | Detractors | Passives | Promoters | Responses | NPS Score |
|---|---|---|---|---|---|
| SOHO | 9 | 43 | 47 | 99 | 38 |
| MKB- | 6 | 29 | 30 | 65 | 37 |
| MKB | 14 | 107 | 84 | 205 | 34 |
| Kleinzakelijk | 10 | 58 | 46 | 114 | 32 |
| Grootzakelijk | 4 | 24 | 28 | 56 | 43 |
| Totaal | 43 | 261 | 235 | 539 | 36 |
| Segment | Detractors | Passives | Promoters | Responses | NPS Score |
|---|---|---|---|---|---|
| MKB | 19 | 50 | 870 | 939 | 91 |
| Grootzakelijk | 6 | 31 | 724 | 761 | 94 |
| MKB+ | 5 | 24 | 310 | 339 | 90 |
| Kleinzakelijk | 1 | 5 | 95 | 101 | 93 |
| SOHO | 1 | 1 | 17 | 19 | 84 |
| Totaal | 32 | 111 | 2016 | 2159 | 92 |
| Segment | Detractors | Passives | Promoters | Responses | NPS Score |
|---|---|---|---|---|---|
| Grootzakelijk | 0 | 2 | 2 | 4 | 100 |
| MKB | 0 | 10 | 8 | 18 | 44 |
| MKB+ | 0 | 1 | 4 | 5 | 80 |
| Kleinzakelijk | 1 | 2 | 4 | 7 | 43 |
| SOHO | 0 | 0 | 0 | 0 | - |
| Totaal | 1 | 13 | 18 | 32 | 53 |